1. Who is Escrowdesk?

Escrowdesk is a limited liability company headquartered in Santa Ana, CA. We are in the business of providing an on-line (Web-based) transaction management platform to the real estate industry, TrackMyFile.com. We are an 'open platform' which means that any real estate company or settlement services vendor (title, escrow, lender, and inspector) as well as consumers can participate in the real estate transaction from one centralized information source.


2. How long has Escrowdesk been in business?

Our technology has been in development since 1998. The limited liability company was formed in 2003 and the on-line transaction management product was launched in November of that year.


3. What sets TrackMyFile apart from the other Transaction Management Platforms (TMPs)?

TrackMyFile is reasonably priced, easy to use and it has been designed to be intuitive for its users. There are no upfront set up or training fees. The staff at TrackMyFile prides themselves on providing superior customer service and a quality product.


4. What is your long-term vision?

We are committed to streamlining the real estate transaction by providing 'real time' status of the sale, instantaneous access and document delivery as well as providing a powerful communication link to the various participants in the transaction. Our ultimate goal is to simplify the transaction process and to supply our users (the real estate professionals and consumers) with a smoother and faster closing experience by uniting the various settlement services providers under a universal technology platform.


5. How secure is your web site?

Extremely secure. Not only do we use 128 bit encryption but our users must provide a secure user name and password to enter the site. We have a SSL (secure socket layer) certificate issued by Verisign. We have multiple redundant, mirrored Legato servers housed at SBC Communications. For additional information please see our Statement of Security under the 'Technology' section.


6. Do you sell your subscriber lists?

Absolutely not. We have a privacy policy that describes how we use the information we collect from our users. To view our privacy policy please click here


7. What are the fees associated with using the TrackMyFile?

We offer a range of payment options based upon closed transaction volume. There are no set up fees, no implementation fees, no training fees and no long distance toll charges to use our fax server. There is no cost for canceled files. Please contact us for a detailed quote at (866) 340-2194 or by email to sales@trackmyfile.com


8. What type of training do you provide for your clients?

We provide a variety of training options including onsite and Web based training. The method of connection that a user has with Escrowdesk will determine the type of training that is required. We offer training via an online, interactive tool, that allows us to work directly with our clients.


9. What are your support hours? What are your emergency hours?

Emergency hours = 24x7, 365; support hours = from 9:00 a.m. PST to 6:00 p.m. PST.


10. This sounds like it may be "technology challenging". Will using TrackMyFile lower my productivity level?

Not at all. TrackMyFile is designed to be intuitive and easy to use. Its functionality (the ability to fulfill services and deliver status information in a standardized format to multiple customers from one central location) as well as the fact that its information is instantly accessible on the Internet equates to increased productivity.


11. What are the benefits for me?

• Standardized company and file workflow “checklists and events lists”
• Real-time transaction status anywhere, anytime
• Instant communication between all parties
• Immediate access to documents and delivery of documents to designated parties
• Automatic email notifications whenever a status item changes or a document arrives
• Non-editable document storage and retrieval
• Detailed management reports showing per agent production, company dollar contribution as well as preferred affiliate order tracking.
• Long-term archiving of transaction files and related documents
• Comfort, freedom and the knowledge that your valuable information is absolutely secure

12. How do I know you're capitalized well enough to stay in the course?

We are a wholly owned subsidiary of Orange Coast Title Company.


13. What can you tell me about Orange Coast Title?

Orange Coast Title and its family of companies have been serving the real estate industry in Southern California since 1974 and have recently begun an expansion program throughout the Western United States. Today, Orange Coast Title and its family of companies offer title insurance and closing services at 77 offices with approximately 1,300 employees in California, Utah, Arizona, and Nevada. They open on average as many as 20,000 title orders per month and continue to rank among the top underwritten title companies in the United States.


14. How can I see a real-time demo?

It's simple! Call our sales director at (888) 542-5554, or email us at sales@trackmyfile.com and we'll schedule a demonstration for you and your team.


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