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frequently asked questions
Why should I transact on the Web?
By defining your internal processes and committing to transacting on the Web, you will cut your overhead costs, save time and allow multiple parties involved in a real estate transaction instant access to critical file details. By centralizing information such as the contingency tracking, communications, participants and documents, invited file participants have instant access to the vital transaction details that you allow, when they need it from where ever they are. The geographic boundaries and time constraints of the traditional transaction processes are eliminated. You share instant and comprehensive information with those who need it. Work when you need to from wherever you are.
What are the benefits for me?
  • Standardized company and file workflow “checklists and events lists”
  • Real-time transaction status anywhere, anytime
  • Instant communication between all parties
  • Immediate access to documents and delivery of documents to designated parties
  • Automatic email notifications whenever a status item changes or a document arrives
  • Non-editable document storage and retrieval
  • Detailed management reports: per agent production, company dollar contribution, order tracking
  • Long-term archiving of transaction files and related documents
  • Comfort, freedom and the knowledge that your valuable information is secure
How secure is your web website?
Extremely secure. Not only do we use 128 bit encryption but our users must provide a secure user name and password to enter the site. We have a SSL (secure socket layer) certificate issued by Verisign. We have multiple redundant, mirrored Legato servers housed at SBC Communications. For additional information please see our Statement of Security under the 'Technology' section.
How is TMF priced?
We understand that you can not always predict the volume of business you will be conducting from one month to the next that is why we have established a flexible payment option based upon closed transactions.
What sets TrackMyFile apart from other products?
TrackMyFile is reasonably priced, easy to use and it has been designed to be intuitive for its users. There are no upfront set up or training fees. The staff at TrackMyFile prides themselves on providing superior customer service and a quality product.
What integrations does TMF support?
TrackMyFile currently supports integrations with a number of applications including Forms Software, Back Office software and select settlement solutions. Call us for additional information.
Do you sell your subscriber lists?
Absolutely not. We have a privacy policy that describes how we use the information we collect from our users. To view our privacy policy please click here
What type of training do you provide for your clients?
We provide a variety of training options including onsite and Web based training. The method of connection that a user has with Escrowdesk will determine the type of training that is required. We offer training via an online, interactive tool, that allows us to work directly with our clients.
What are your support hours? What are your emergency hours?
Support Hours: from 9:00 a.m. PST to 6:00 p.m. PST.
Emergency Hours: 24x7, 365
How can I see a real-time demo?
It's simple! Call our sales director at (888) 542-5554, or email us at sales@trackmyfile.com and we'll schedule a demonstration for you and your team.
 
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“Time and resources saved by eliminating redundancy.”
Michael McFarlane, People’s Choice Brokers
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